Anonymous
map-marker Norfolk, Virginia

Identiy theft Stop the transfer of service

Identity theft please stop the service for 1506 Kia CT they is using my info to get service.i am a victim of identity theft
View full review
Anonymous
map-marker Oklahoma City, Oklahoma

Can not get Return Call from TerraCom Customer Service for Land Line (OK Lifeline) for Seniors

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Calling number on the billing statement is answered by MAXSIP Telcom/They don't do anything with TerraCom Customers, but "escalated" to call to a TerraCom Service Rep via a message. I have done this 3 TIMES in 3 days. Still no call back. Time Sensitive and Medically necessary Land Line. This used to be a great company for Lifeline for Landlines..
View full review

User's recommendation: Make sure you can connect before committing.

Savhanna Qnw
map-marker Decatur, Georgia

Customer servuce

Customer service/ tech q's re: purchased lifeline phone. I need a direct # to tech support, i get hung up on, misdirected or no call back. I will not be able to meet monthly Voice call requirement due not re eiving cust. Svc.
View full review

User's recommendation: Test cust. Svc. Access before committing.

Emmanuel C Owh
map-marker Fort Wayne, Indiana

Give a $300 tablet for $10.01 & free unlmtd. data for EBB program

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This provider gave a $300 unused 2020 Samsung tab a 8.4 inch tablet model sm-t307 for only $10 and one penny for the emergency brought me a benefit program. And they included unlimited data free which was fully paid for by the $50 per month which ebb paid for your data plan. When they learned the ebb would turn into the affordable connectivity program and pay only $30 per month they lowered their data plan from $40 to $30 for the customer to have continued unlimited data.

They give the best lifeline free phones I've seen. J5L dual SIM card capable smartphones by the company BLU. These sell for $75 on Amazon. The second SIM card slot was unlocked when I ordered for a friend I tried my SIM card on his second slot and it worked so it's unlocked. How many providers do that?

Hopefully they will again offer the tablet for the affordable connectivity program.

They also have the best customer service All American easy to understand operators and Chattanooga, Tennessee.

A male the tablets out in 3 days you get them. And they didn't even charge you for shipping.

Relatively few providers offered a tablet for the emergency broadband benefit program. Most like Truconnect or Q Link were very cheap. Stand-up wireless had a good budget tablet but offered very little data.

Boost Mobile and insurance wireless finally offered tablets but way late in the game and they both had funky *** stipulations to get the tablet. Boost required you come into store. While every other provider sent the tablet through the mail. The poorest people missed out on this who needed it the most because they didn't have transportation or live near boost stores. And assurance wireless had funky stipulations. They offered it October 27th and shut it down 6 weeks later even before ebb ended. They said you cannot have used ebb with another company. That means that you had to let the program go five and a half months and pay your own exorbitant bill without taking advantage of an assistance program. And when they would give you this email to order the tablet many people could not even get it. Even people who fit all their ridiculous stipulations.

But if you were lucky enough to get a boost tablet it was an Alcatel Joy tab 2 8 inch 4G LTE connectable tablet. They go for $170 sometimes. Although you can find them in any tablet much lower than the going price. On ebay. Even brand new or open box. And assurance offered a Coolpad Tasker tablet one of the very few 10-in tablets you could find for the EBB program.

Keep your ears peeled for terracom wireless if they offer this tablet again you should go after their affordable connectivity offer. But I'll be surprised because people did not appreciate them and people did not send in thanks to the FCC and the usa. People should have told these government companies that terracom deserved a reward because they were losing money. They were giving a $300 tablet out for a price of $110 in one penny. $10 and one penny from you and $100 from the ebb government copay. And they were giving him unlimited data out the only way they would get their money back is if you remain their customer for a long time and they wrote a letter about this and included it in the tablet. And I figured this out even before they included that letter.

You can find extremely few providers who will offer a tablet that is worth over $100. There are very very few maybe five that I've seen or six that go for $150 or more. And I've seen none that go over $200 except this one by terracom wireless.

SM-T307. Look up it's cost online on Google shopping.

The next most valuable tablets were...

Localtel communications of Wenatchee Washington came out a 10-in Lenovo tablet probably worth $150 or more. Cost $25.

IT&E of Guam & Pacific Islands gave a 2019 Tab A Samsung for $49.99. Was worth $125 to $150?

Kinetic by Windstream gave a $150+ Samsung A7 for $20.

Big bend telephone of Texas gave a Amazon 10 inch fire tablet for $15. Worth $100 to $125?

Team Midwest of the Michigan utilities company MEC gave a 10-in Amazon fire tablet for $49.99. Worth $100 to $125?

Xchange Telecom of New York gave an 8-in 4G LTE connectable ZTE Z Pad for $49.99. Worth $100+?

Standup Wireless offered one of three different decent budget tablets. All are 8 inches. All should be 4G LTE connectable. A NUU Tab 8, or a Vortex 8, or an Elite T8 Octa by Sky Devices. First 2 may have Android 9, 10, or 11. 2 gb ram & 16 to 32 gb rom. Sky T8 tablet was a very good operating system budget tablet: 3 gb ram & 32 gb rom & Android 11. But Stand-up Wireless gave only 10 GB of data for EBB Lifeline, together. You may be able to get the tablet unlocked after 45 days, & transfer your ACP to another provider offering more data.

Selectel Wireless gives a 7 inch Hyundai Hytab Plus 4G connectable. Cost $11. Worth $75 to $125.

Cathect Communications give a Hyundai Hytab. Cost may be free. But providers who give a totally free tablet may require you use your Lifeline voucher with your EBB / ACP voucher to get a tablet.

City Communications gets a 8 in ch NUU Tab 8. 20 gb data.

Excess Telecom gives a tablet, maybe a Hyundai. Data plan maybe 20 GB bus slow down after the first 5. Dailytel Communications offers maybe 20 gb data & a tablet, maybe fully free. A worker said they had their own tablets made in China. Its ok IF they ordered good systems: Android 9 or higher; 2 or more gb ram, 16 or more gb rom, & 4G / LTE connectivity.

QLink wireless had their own "Sceptre," or " Scepter" tablets made but they may have cheap operating systems.

Truconnect offered Sunshine T-1 8 inch tablets by Cloud Mobile. 4G connectivity, but pretty cheap. And only 8 gb data for ebb, which paid $50 assistance, so they maybe give less data for the affordable connectivity program.

Localtel Communications of Wenatchee Washington sold a 10-in Lenovo tablet worth $125 to $150 for $25.

Team Midwest of MEC utilities in Michigan sold a 10-in Amazon fire tablet for $49.99. May have a 50 mbps uncapped data plan for $50.

McMinn telephone of Texas sold a 10-in Amazon tablet for $15.

It&E of Guam used to have 2 8 inch tablets: a 2019 Tab A Samsung tablet, or an 8-in Amazon fire tablet $49.99. 50 gb data only was one of their data plan options at $49.99 fully paid for by the EBB program.

KINETIC BY WINDSTREAM told me they sold a Samsung A7 8.7 inch tablet worth $125 to $150 for $20. I was told by another worker they may have sold Huawei tablets.

Some providers may have run out of a tablet and decided to sell other tablets. Some providers have stopped offering tablets for the affordable connectivity program. Some may resume selling tablets later after a transition period.

BOOST MOBILE & ASSURANCE WIRELESS HEAD GREAT TABLET OFFERS ALTHOUGH NONE CAME CLOSE TO THE TABLET OFFERED BY TERRACOM WIRELESS.

Boost Mobile required you go into a store to purchase a tablet. All other providers will mail them. Assurance wireless had very narrow ridiculous stipulations. Both boost and assurance offer their tablets way late in the game.

Boost Alcatel Joy Tab 2 8 inch 4G worth $150. Price is varied widely depending on who signed you up but it was supposed to be $25 down to $10 & 1 penny.

Assurance wireless offered a 10-in Coolpad Tasker tablet Wi-Fi with a decent operating system worth $130. Cost was $10 and one penny.

You can sign up for a lifeline free monthly phone plan and get a free phone with terracom wireless for 500 minutes of talk unlimited texting in 4.5 GB of data. The phone they give out is the best I've seen for lifeline free. A BLU J5L. Cost $75 on Amazon.

Do you need a thousand minutes sign up with assurance wireless or stand-up wireless.

And you can use your ACP voucher to get a tablet with data on it or you can use your ACP voucher for a second phone bundle.

Or you can use your ACP voucher for a mobile hotspot device.

And for a third program you can sign up with Xfinity Internet essentials for $10 per month. It's worth $50 per month. No cost for motor more installation or the first two months. They also sell you a $150 laptop which may be worth over $350. If Comcast doesn't cover your area several major providers have low income based Wi-Fi plans and you don't even need to use your ACP voucher.

If they require modem rental or a hotspot device, see if you can purchase your own. You'll save much money.

View full review
Pros:
  • Previous response to problems
  • Lifeline service
  • Best free lifeline phones
Cons:
  • If they quit due to fool customers
  • If they stop perfect service

Preferred solution: More perfect terracom wireless service. They were the perfect ebb company and the perfect lifeline company.

User's recommendation: ASK TERRACOM WIRELESS TO RESUME SAMSUNG TABLET FOR ACP PROGRAM!

1 comment
Guest

RESUME THE ACP PROGRAM FOR TABLETS PLEASE

David E Htq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I ordered a new phone before Thanksgiving 2021 and I still don't have it yet!

Original review Jan 12, 2022
I ordered a new phone because the Jabrabox junk phone they gave me two years ago has been getting worse. Operational problems at every turn. I ordered a new phone on November 22nd 2021. It's January 12th, 2022 and I still don't have my phone. I called them today, and the idiot who answered had no clue. They are showing a phone was ordered, but no tracking number. Terracom is a horrible company!! If I They are worthless and incompetent!!
View full review
Cons:
  • Everything i mentioned

Preferred solution: Warning other customers to not use this incompetent company. Endless dysfunction is all you will get from them.

User's recommendation: If you are thinking about using this company for lifeline service--DON'T!!

Anonymous

To complain about horrible service

I lost 750 megabytes this evening watching a radio station's playlist. Terracom has the worst technology. One minute I suffer a massive loss doing nothing, next I can go for one site to the other and have been on for an hour and NO DATA used. There is something wrong with their technology. Watching a playlist update every 3-5 minutes or so normally uses about 10-20 megabytes for an HOUR! Terracom's customer service is horrible. I have had these kinds of problems before and they won't even answer my e-mails. The Federal Trade Commission ought to investigate and shut down this outfit. They are useless, have junk technology and treat their customers like dirt!!
View full review
Pros:
  • Lifeline service
Cons:
  • Bad technology and poor customer service

User's recommendation: DON'T USE THIS COMPANY, THEY ARE HORRIBLE

Resolved
Jennifer B Sqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Noone will return my messages or reply on chat live!!! 611 does not work!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 26, 2020

Company fixed the issue and I have been provided with product replacement. I am very happy at the moment!

Within 30 minutes of my review/post, I was contacted by a very nice person , (Heather), from Terracom.She has resolved my issues and apologized for the poor customer service problems.I was very suprised and happy to have received her email so quickly and she made my day and life much better!! So, thank you to Heather and to pissedconsumer.com for your help!!!.

Original review Aug 26, 2020
I have a lifeline phone which will not charge. I sent an email two weeks ago asking if I could get a replacement phone and also to let Terracom know that I want to keep my service as I got a text saying it would be disco ntinued Sep 1st for non use.

I have not used it because I cant charge it yet I need the phone. I have no bars left but tried to call 611..that call would not go through. I sent a second email onlne which is also still open..noone responds! I then tried online live chat.

I sat there 8 minutes with no response and then I get a pop up asking to take a survey when I never even spoke with anyone and I get disconnected!! I tried again and again..SAME THING!!!

How the hec do I get a hold of a person in the United States to help???? Both of my tickets are still open and I cant call!!
View full review
Cons:
  • Phone is bad
  • Company refuses to anser their phones
  • Noone replies to emails or on live chat

Preferred solution: New phone and do not cancel my service. Also, retrain customer service and chat

1 comment
Jennifer B Sqw

I am very happy at the moment! Within 30 minutes of my review/post, I was contacted by a very nice person , (Heather), from Terracom.

She has resolved my issues and apologized for the poor customer service problems.

I was very suprised and happy to have received her email so quickly and she made my day and life much better!! So, thank you to Heather and to pissedconsumer.com for your help!!!

Eric N Bdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broke phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Touch screen was not working. Customer service told me to send it in because it was still under warranty. They supposedly fixed it and sent it back but, when I got it back touch screen still was not working.
View full review
Pros:
  • It worked and i get food stamps so it helped
Cons:
  • Cheap phones

Preferred solution: Replace phone

User's recommendation: Can not recommend.

Christy S Mqv

Phone not working

I don't know what happened it just stop working.
View full review
Leopold Iqg
map-marker Dallas, Texas

Reinstate service

She gave me the wrong number for National Verification. When she took my name down she typed it incorrect and instead of insisting on last 4 digits first she said we dont have you in our system. Work on wording should have asked if I could have last 4 of social
View full review

User's recommendation: Double check

Joan C Pww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This worthless company I had to pay for extra minutes they took out of my bank acct and never put the min back on, they are closed for the weekend then when you do call so far this morning I have been "first in line" for the past 30 min and no one ever picks up the damn phone this company is the WORST company I have ever seen then do nothing for the customer but rip them off, you never can reach a live person their hours are horrible its ridiculous!
View full review
Loss:
$35
Cons:
  • Horrible hours
  • Poor customer service
  • Hour wait times to speak to a live agent

Preferred solution: Deliver product or service ordered

User's recommendation: NEVER DO BUSINESS WITH THIS COMPANY

Resolved
Marsha J Ohm

Resolved: Reactivate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 19, 2020

My account reactivate

Original review May 19, 2020
Need to reactivate my account but
View full review
Pros:
  • Improved customer service
Cons:
  • Unpredictable phone behavior

Preferred solution: Reactivate my account

User's recommendation: Have someone to answer the phone at lunchtime

Tina J Com

Cause i still do not have a phone and now that i am out of the hospital

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
because it does not work!!!!
View full review
Pros:
  • It worked and i get food stamps so it helped
Cons:
  • Can not get a phone and now you are saying i am not in there ok

Preferred solution: Apology

User's recommendation: dont know

Anonymous
map-marker Colorado Springs, Colorado

Hold....

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Been on hold and then disconnected. Hold times are too long
View full review
David K Rbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norman, Oklahoma

Yes if they fix it

My sim network provider is locked n i still have my sim n need to get it re-activated so i can use my phone
View full review
Anonymous
map-marker Council Bluffs, Iowa

Be weary

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
phone says no service/out of service range. sent in a repair ticket plus contacted costumer service. it's been a week. nothing
View full review

About

Summary

Terracom Wireless is a provider of Lifeline communication services. Being a government benefit program, Lifeline offers discounts on cell phone service for low-income people. Terracom plan allows Lifeline subscribers making calls within the United States of America and Puerto Rico. International calls are not allowed. Terracom Wireless supports call waiting, voicemail, call diverting, three-way communication and other options. The company does not charge any activation fee to subscribers. The program is financed from the Universal Service Fund. Comprehensive information about available Terracom Wireless plans is provided on the company web resource.

Terracom Wireless reviews and complaints

Terracom Wireless is ranked 342 out of 2028 in Telecommunications category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article