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Contact Terracom Wireless Customer Service

Terracom Wireless Phone Numbers and Emails

Toll-Free Number:

  • (888) 716-8880
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How to Contact Terracom Wireless Customer Service?

Most Popular Number:

(888) 716-8880
Total calls: 507 Issues resolved: 17 Last call: May 1, 2024

The official Terracom Wireless phone number is the toll-free number 1-888-716-8880. All calls have to be made to this number. The caller is transferred to the right department or expert who will attend to the caller's problem or request. Queries regarding data top-up, voice top-up, upgrading and replacing phones, and more can be discussed by phone. The number is available Monday through Friday from 9:00 AM to 6:00 PM CST. Customer service is closed on Saturdays, Sundays, and federal holidays.

The company has no published email address. However, customers can send written messages to customer service via the Terracom Wireless Phones website. Go to the website and click on Contact Us. A new page will open where customers can input their details and add comments. Once the form is submitted, it will be reviewed by an expert team member. The team will come back with a solution. Alternatively, customers can send letters to the company's mailing address. The corporate office address is TerraCom Wireless, PO Box 13006, Oklahoma City, Oklahoma 73113-1006, United States.

The Terracom Wireless application is user-friendly and easy to use. The first step is to download and install the app on a device. This app is designed specifically for TerraCom Wireless subscribers only. The app lets subscribers check their minute balances and view their current invoices. Customers can also pay their bills, open a service request, or complete annual recertification. This app allows subscribers to buy new equipment from the various handsets available.

The Terracom Wireless live chat option is ideal for quick responses from the company. To use the live chat option, go to the company's website, click on Support, and then Online Chat Support. If a customer experiences problems with a broken TerraCom Wireless handset, visit Support on the official website for live chat support. Follow the prompt on the new page.

Terracom Wireless Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Terracom Wireless is 8887168880.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.

  • People call Terracom Wireless mainly because of product/ service, staff and activation/ cancellation.

View full overview ›
PissedConsumer Club

Contact Information

Terracom Wireless Website:

Terracom Wireless Help Center:

Corporate Office Address:

TerraCom Wireless
PO Box 13006,
Oklahoma City, Oklahoma 73113-1006
United States

Other Info (opening hours):

Monday - Friday : 9:00 am - 6:00 pm, CST. Closed on Saturday, Sunday and Federal Holidays.

More contact details

Fax:

(877) 388-1083

Terracom Wireless Rating Based on 76 Reviews

Rating details

2.0
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

Summary of Terracom Wireless Customer Service Calls

571 TOTAL
CALLS
04:40 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Terracom Wireless?

Product/ Service Question:

  • “URGENT WORK”
  • “My cell phone is broken, i want new phone”
  • “My phone wont work”

Staff Question:

  • “Reinstate service”
  • “Stop the transfer of service”
  • “My free snap service got stopped so can I pay for service”

Activation/ Cancellation Question:

  • “Phone activation”
  • “Cancel service”
  • “Reactivate”

Account Question:

  • “Account number”
  • “My phone has been hacked and Google said e need a new phone number but I don't have any money and Google said that they Are going to shut my phone down”
  • “New account”

Request for Information Question:

  • “Tech support”
  • “Can i use my own Iphone for my free government wireless plan”
  • “Checking phone compatibility”

Return/ Replace Question:

  • “Replacement phone”
  • “Sim replacement”
  • “I only online ordered 1 replace phone for a total of $31.67, however, my bank withdrawal record shows that Terra Wireless has withdrawn from my account $30.67 two additional times.”

Cards Question:

  • “Sim card was stolen”
  • “Saying sim card is invalid”
  • “Sim card locked”

Payments and Charges Question:

  • “Make a payment”
  • “My phone wont come on,it wont charge.bluelight at bottom in middleis on”
  • “To get my billing account number”

Website/ Application Question:

  • “I cannot clear my application”

Shipping and Delivery Question:

  • “Yes on the 22nd of August we were in the process of moving out from our old address to a new location on the far south side after the move was completed and we arrived at the new location I was unpacking a few of my personal items and I had noticed t”

Employment Question:

  • “Employment”

Other Question:

  • “My phone will text but not receive or call”
  • “Customer servuce”
  • “Cant call ir text”

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