Anonymous
map-marker Los Angeles, California

This company is undergoing a fraudulent scams and is being investigated!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Gathers information and data on people and utilize it fraudulently and is undergoing an being monitored with mesa police department under going investigate!

View full review
Ronald Y Quv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southfield, Michigan

THEY GAVE A $300 SAMSUNG 8.4 TAB A TABLET FOR $10 & 1 PENNY FOR THE EBB PROGRAM IN 2020

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

WHEN THE EMERGENCY BROADBAND BENEFIT PROGRAM CAME OUT TERRACOM WIRELESS GAVE A $300 SAMSUNG 8.4 INCH TAB A 2020 TABLET. THEY CHARGED ONLY $10.

THE LAST MONTH I SAW THEM GIVE IT TOTALLY FREE TABLET TO A FEW PEOPLE. DATA GREAT ALSO.

AND FOR THE LIFELINE BENEFIT WHICH THEY ALLOW YOU TO SIGN UP SEPARATELY THEY GAVE A FREE MAXWEST NITRO 5P PHONE. But they could have bought and given out better free phones for the same price blackview oscal s60 Pro or Oukitel wp20 pro or wp5 pro.

BEST ACP TABLETS NOW ARE 10" SCREENS W/4 GB RAM, 5,000 mAh battery & 32+ GB ROM...

ROGUE MOBILE:

A C10 BY FOXX DEVELOPMENT.

PROSPER WIRELESS:

G11 CLOVER INDUSTRIAL.

STAND UP WIRELESS.

10" TABLETS ON VORTEX CELLULAR WEBSITE.

SARVER WIRELESS MAY NOW HIVE 10" MY TAB PRO $10. SARVER & SISTER CO.

KANSAS WIRELESS USED TO GIVE T10 ELITE MADE BY SKY DEVICES RESPONSE AND TABLETS I DON'T LIKE EXCEPT THIS ONE IS MAYBE THE BEST ACP TABLET ALTHOUGH GENERIC.

OR THE VORTEX STAND-UP TABLET.

IF THE TEAM CAN'T WAIT IS NOT LONGER AVAILABLE THE IPAD 9 FROM OMNI POINT OR THE C10 FOX DEVELOPMENT TABLET ARE PROBABLY THE BEST ACP TABLETS YOU CAN GET. ROGUE MOBILE WAS GIVING A C10 TABLET FREE THE LAST PERSON I SIGNED UP NO $10 COPAY SOME COMPANIES ARE ALSO DOING THIS.

AIRTALK WIRELESS NEW GENERIC TABLET RANKED MAYBE 4 - 6 OR REFURBISHED OTHER TABLETS FREE OR $49 REFURBISHED IPAD 6.

AFFINITY CELLULAR 2 MONTHS AGO TOLD ME THEY GIVE A SM-T377A FOR $10.

TEAM MIDWEST SOUTHERN MICHIGAN MAY STILL GIVE 2023 10-IN FIRE TABLET $49. BIG BEND TELEPHONE OF TEXAS USED TO GIVE ONE FOR $15.

OMNIPOINT BROADBAND/ MOBILE MAY STILL GIVE IPAD 9 OR SAMSUNG CHROMEBOOK. YOU HAVE TO CHOOSE A $15 SHITTEE PLAN.

But you should stop worrying about data plans.

Normally you can transfer your affordable connectivity program ACP benefit and or your Lifeline benefit every 30 days. Together or separately. Select one of the three reasons they allow you to do an early transfer you can transfer one or two more times and get a couple of free phones.

SELECTEL WIRELESS gives a HyunDai HyTab, not sure if it's an 8-in but I think it's a 10 in. Cost is.

It's usually ranked 4 to 6 out of 15 to 25 different tablets available.

Your ZIP code will determine your options.

SOME COMPANIES REQUIRE BOTH YOUR ACP AND LIFELINE BENEFIT TO GET A FREE PHONE. SAFELINK WIRELESS AND ASSURANCE WIRELESS AND TERRACOM WIRELESS AND AMERICAN ASSISTANCE AKA YOUR CALL WIRELESS USED TO GIVE FREE PHONES FOR LIFELINE ONLY PLANS. TERRACOM AND AMERICAN ASSISTANCE TOLD ME THEY DIDN'T BUT I'VE SEEN OPERATORS WRONG. INCLUDING OMNIPOINT MOBILE TOLD ME THEY DIDN'T COVER MOBILE FOR ACP IN THE OTHER 40 SOME STATES BUT TWO OPERATORS SAID THEY DID AND SO DOES THEIR FACEBOOK MOBILE PAGE.

IPAD 9 OR SAMSUNG CHROMEBOOK BABY.

AIRTALK WIRELESS MAY NOW GIVE YOU A FREE PHONE BY ITSELF. AND I THINK STAND UP WIRELESS WENT BACK TO DOING THAT. MAYBE BECAUSE THE END OF ACP BENEFIT IS APRIL 30TH TO MY KNOWLEDGE. I ASSUME THAT THEY WOULD STOP ALLOWING TRANSFERS EARLY APRIL BUT IF YOU CAN TRANSFER THREE TIMES GO FOR IT JUST SAY THAT YOUR BENEFIT WAS TRANSFERRED WITHOUT YOUR PERMISSION OR YOUR COMPANY FAILED TO PROVIDE SERVICE OR YOU MOVED OUTSIDE YOUR SERVICE AREA AND THAT WILL ALLOW YOU AN EARLY TRANSFER.

MAYBE MORE THAN ONE

ALL COMPANIES WHICH OFFER THIS SATURDAY CP TABLETS REQUIRE ONLY YOUR ACP BENEFIT BUT WITH SOME IF YOU ALSO APPLY YOUR LIFELINE BENEFIT THEY WILL GIVE A FREE PHONE ALSO.

SAFELINK WIRELESS AND NEVER TALK WIRELESS AND STAND UP WIRELESS AND SELECTEL WIRELESS HAVE SOME OF THE VERY BEST FREE PHONES.

SELECTEL NOKIA G100 UNLOCKED NEW! YOU MUST USE A DEBIT CARD BUT I THINK SO YOU CAN USE IT BUT STOP PAYMENT BEFORE THEY TAKE OUT A PAYMENT PROBABLY YOU MAY NOT FOR THE PHONE BUT FOR THE DATA PLAN I BELIEVE BECAUSE I WANT TO CHARGE YOU WHEN PAYING $30 PER MONTH FOR YOUR ACP BENEFIT.

SAFELINK WIRELESS GIVES SOMETIMES MAYBE ONE OUT OF SIX OR SEVEN TRIES A 5G PHONE WORTH $200.. TCL 4X OR TCL 30 XL OR NOKIA G300 OR XT2115DL OR SAMSUNG A13.

THE CHEAPEST PHONES I'VE SEEN ARE NOKIA C100 OR BLU 4 WHICH IS AN INCREDIBLE $29-$50 PHONE.

LAST FRIEND I SIGNED UP WITH SAFELINK WIRELESS GOT A 2023 MOTOROLA MAUI AKA MOTO PLAY. WE THEN TOLD THEM ON THE SAME DAY AFTER HE ACTIVATED THAT IT HAD SYMPTOMS AND STUCK IN ON POSITION FOR HOURS AND DROP CALLS AND TURNED OFF AND YOU COULDN'T HEAR.

IF YOU TELL THEM YOU DIDN'T DROP OR GET IT WET AND YOU ALREADY TRIED NETWORK AND FACTORY RESET THEY WILL SEND YOU FREE REPLACEMENT PHONE SO YOU HAVE TWO CHANCES. WHEN YOU GET THE NEW ONE ACTIVATED WITH THE OLD SIM CARD. THEN TRANSFER THE SAME DAY YOU GET THE SECOND FREE PHONE SO YOU CAN GET YET ANOTHER ONE. AND 60 DAYS AFTER YOU ACTIVATE ANY PHONE BY SAFELINK OR ANY OF THE OTHER SEVERAL COMPANIES OWNED BY TRACFONE YOU CAN UNLOCK FREE QUICK AND EASY 60 DAYS AFTER ACTIVATION AT THE WEBSITE TF UNLOCK POLICY.

I BELIEVE YOU DO NOT HAVE TO USE SAFELINK PHONE 60 DAYS STRAIGHT.

BUT I BELIEVE YOU MUST USE STAND UP WIRELESS PHONES 6 MONTHS STRAIGHT AND STAND UP TABLETS 45 DAYS STRAIGHT BEFORE YOU CAN ASK YOU MUST ASK FOR UNLOCK CODES. I BELIEVE AIRTALK WIRELESS REFURBISHED PHONES ALL I'VE SEEN REFURBISHED ARE UNLOCKED BUT THE NOKIA C300 WHICH IS BRAND NEW IS LOCKED. REQUIRE 6 TO 12 MONTHS TO UNLOCK.

IF YOU THINK YOU HAVE TIME FOR ONLY ONE TRANSFER IF YOU SWITCH BOTH YOUR ACP AND LIFELINE BENEFIT TOGETHER WITH STAND-UP WIRELESS OR AIRTALK WIRELESS OR TWO OR THREE OTHER COMPANIES YOU WILL GET A VERY GOOD TABLET $10 TO $15 AND ONE OF THE BETTER FREE PHONES.

BUT A FEW COMPANIES WILL GIVE YOU A FREE PHONE IF YOU USE ACP ONLY. UNITY WIRELESS WAS GIVING A MAXWEST NITRO N62.

Unity Wireless used to give one of the top three tablets but I think they went to BLU NOT AS GOOD AS OXTAB 10.

IF YOU USE ONLY YOUR ACP BENEFIT WITH SELECTEL WIRELESS YOU CAN CHOOSE A HYUNDAI tablet for $10 and you will also get a free Nokia g100 model number ta-1430 if you use a debit card try one without money first then if it must have money make sure they won't take a payment out until government stops paying for your data plan. And then you can cancel before that. Block the payment. But don't tell them.

You should find a discounted home internet plan many companies have their own programs $5 up to $20 per month out of pocket without requiring you to apply your ACP or Lifeline benefit so you can transfer and juggle them to get one to four free phones and a discounted tablet before ACP ends at the end of april.

COMCAST XFINITY INTERNET ESSENTIALS BASIC PLAN IS $10 PER MONTH.

AT&T ACCESS PLAN IS $5 PER MONTH BUT LIMITED DATA AND DATA SPEED MAYBE ENOUGH FOR ONE PERSON IF YOU RESEARCH HOW TO CONSERVE DATA AND BATTERY.

SPECTRUM ASSIST PLAN MAYBE $20 PER MONTH OUT OF POCKET. OPTIMUM ADVANTAGE PLAN MAY BE $15 PER MONTH OUT OF POCKET.

COX COMMUNICATIONS AND MEDIACOM HAVE CONNECT TO COMPETE PLANS $10 PER MONTH BUT MAY REQUIRE A SCHOOL AGE CHILD IN THE HOME. If you can't get good Wi-Fi in the boonies look up these four companies which resale mobile hotspot device data plans you must pay for the hotspot device but at least one company lets you make payments. Plans are maybe 10 or $15 per month.

They resell data plans for mobile citizen and mobile beacon...

INTERCONNECTION.

COMPUDOPT.

HUMAN-I-T.

PCS FOR PEOPLE.

Look for a plan which has at least 100 GB or unlimited gigabytes at 4G speed or LTE speed. One may have unlimited 4G speed data monthly for 10 to $20 per month. But get something to keep the hotspot device close and avoid taking it out and instead try to turn off your mobile data to conserve it because you will have only the lifeline benefit probably which gives you limited data and instead try to use the free public Wi-Fi hotspots including if you have a data plan some companies like Comcast Xfinity Internet essential basic plan $10 per month allows you to log 10 devices. You can look up a browser desktop version online instead of downloading the app which heats up battery and data.

THESE COMPANIES GIVE YOU A TECHNOLOGY ACCESS DISCOUNT INCLUDING SOME REFURBISHED LAPTOPS AS LOW AS $49 OR $99 IF YOU HAVE LOW INCOME OR NO INCOME OR IF YOU GET PUBLIC ASSISTANCE.

CONNECTALL ALSO KNOWN AS INTERCONNECTION IN KENT WASHINGTON.

PCS REFURBISHED LINKED TO PCS FOR PEOPLE.

3R TECHNOLOGY

WHICH HAS THE SAME NAME AS SOME OTHER COMPANY SO INCLUDE WORDS LIKE

" LOW INCOME TECHNOLOGY ACCESS LAPTOP DISCOUNT."

HUMAN-I-T.

SEARCH THE PHRASE AFFORDABLE CONNECTIVITY PROGRAM PROVIDERS NEAR ME TO FIND OUT WHICH COMPANIES COVER YOUR AREA AND ACCEPT THE LIFELINE BENEFIT OR THE ACP BENEFIT OR BOTH SOME COMPANIES GO BY TWO DIFFERENT NAMES SUCH AS STAND-UP WIRELESS IS ALSO KNOWN AS GLOBAL CONNECTION AND SAFELINK WIRELESS IS THE SAME COMPANY FAMILY AS PHONE AND STRAIGHT TALK.

INTRAC RELAY INDIANA DEAF IPAD IF YOU SEARCH THIS PHRASE YOU WILL SEE A COMPANY OR ORGANIZATION IN MY STATE WHICH GIVES YOU A NICE SAMSUNG OR IPAD TABLET FOR FREE WITH COVERAGE AND OTTERBOX HEARING OR IF YOU HAVE SPEECH PROBLEMS FROM AUTISM YOUR STATE SHOULD HAVE A SIMILAR ORGANIZATION IT FALLS UNDER THE CABINET TECHNOLOGY. YOU CAN FIND COMPANIES WHICH GIVE DISCOUNTED OR FREE DEVICES AND OR DATA PLANS IF YOU SEARCH THE WEB PAGE

AFTRR ALLIANCE FOR TECHNOLOGY REFURBISHING AND REUSE.

View full review

User's recommendation: RESEARCH AND COMPARE TO FIND A HOME FIXED INTERNET WITH SEVERAL HUNDRED OR UNLIMITED GIGABYTES OF DATA MONTHLY UNDER $20 AND FIND A LIFELINE COMPANY WHICH WILL GIVE YOU UNLIMITED TEXTING PLUS 1,000 MINUTES PLUS 4.5 GIGABYTES OF MOBILE DATA FREE EACH MONTH IF YOU USE LIFELINE BY ITSELF.

Coraima Gca
map-marker Phoenix, Arizona

My phone will text but not receive or call

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have a free government phone because I'm on disability it stopped working tonight and won't make phone calls but it allows me to go on the web and send texts

View full review
Anonymous
map-marker Bixby, Oklahoma

Hijacked ACP credit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They stole my information and set up a bogus account to receive my ACP credit. Beware of this shady company.

I had to file reports at Identitytheft.gov and ACPSupport.gov and eventually BBB.

I also had to freeze my credit at all 3 reporting agencies. In the end I lost $50 and about 20 hours of my life.

View full review

User's recommendation: Steer clear!!!

Anonymous
map-marker Oklahoma City, Oklahoma

Can not get Return Call from TerraCom Customer Service for Land Line (OK Lifeline) for Seniors

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Calling number on the billing statement is answered by MAXSIP Telcom/They don't do anything with TerraCom Customers, but "escalated" to call to a TerraCom Service Rep via a message. I have done this 3 TIMES in 3 days.

Still no call back.

Time Sensitive and Medically necessary Land Line. This used to be a great company for Lifeline for Landlines..

View full review

User's recommendation: Make sure you can connect before committing.

Savhanna Qnw
map-marker Decatur, Georgia

Customer servuce

Customer service/ tech q's re: purchased lifeline phone. I need a direct # to tech support, i get hung up on, misdirected or no call back.

I will not be able to meet monthly Voice call requirement due not re eiving cust. Svc.

View full review

User's recommendation: Test cust. Svc. Access before committing.

Anonymous
map-marker Norfolk, Virginia

Identiy theft Stop the transfer of service

Identity theft please stop the service for 1506 Kia CT they is using my info to get service.i am a victim of identity theft

View full review
Emmanuel C Owh
map-marker Fort Wayne, Indiana

Give a $300 tablet for $10.01 & free unlmtd. data for EBB program

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This provider gave a $300 unused 2020 Samsung tab a 8.4 inch tablet model sm-t307 for only $10 and one penny for the emergency brought me a benefit program. And they included unlimited data free which was fully paid for by the $50 per month which ebb paid for your data plan. When they learned the ebb would turn into the affordable connectivity program and pay only $30 per month they lowered their data plan from $40 to $30 for the customer to have continued unlimited data.

They give the best lifeline free phones I've seen. J5L dual SIM card capable smartphones by the company BLU. These sell for $75 on Amazon. The second SIM card slot was unlocked when I ordered for a friend I tried my SIM card on his second slot and it worked so it's unlocked. How many providers do that?

Hopefully they will again offer the tablet for the affordable connectivity program.

They also have the best customer service All American easy to understand operators and Chattanooga, Tennessee.

A male the tablets out in 3 days you get them. And they didn't even charge you for shipping.

Relatively few providers offered a tablet for the emergency broadband benefit program. Most like Truconnect or Q Link were very cheap. Stand-up wireless had a good budget tablet but offered very little data.

Boost Mobile and insurance wireless finally offered tablets but way late in the game and they both had funky *** stipulations to get the tablet. Boost required you come into store. While every other provider sent the tablet through the mail. The poorest people missed out on this who needed it the most because they didn't have transportation or live near boost stores. And assurance wireless had funky stipulations. They offered it October 27th and shut it down 6 weeks later even before ebb ended. They said you cannot have used ebb with another company. That means that you had to let the program go five and a half months and pay your own exorbitant bill without taking advantage of an assistance program. And when they would give you this email to order the tablet many people could not even get it. Even people who fit all their ridiculous stipulations.

But if you were lucky enough to get a boost tablet it was an Alcatel Joy tab 2 8 inch 4G LTE connectable tablet. They go for $170 sometimes. Although you can find them in any tablet much lower than the going price. On ebay. Even brand new or open box. And assurance offered a Coolpad Tasker tablet one of the very few 10-in tablets you could find for the EBB program.

Keep your ears peeled for terracom wireless if they offer this tablet again you should go after their affordable connectivity offer. But I'll be surprised because people did not appreciate them and people did not send in thanks to the FCC and the usa. People should have told these government companies that terracom deserved a reward because they were losing money. They were giving a $300 tablet out for a price of $110 in one penny. $10 and one penny from you and $100 from the ebb government copay. And they were giving him unlimited data out the only way they would get their money back is if you remain their customer for a long time and they wrote a letter about this and included it in the tablet. And I figured this out even before they included that letter.

You can find extremely few providers who will offer a tablet that is worth over $100. There are very very few maybe five that I've seen or six that go for $150 or more. And I've seen none that go over $200 except this one by terracom wireless.

SM-T307. Look up it's cost online on Google shopping.

The next most valuable tablets were...

Localtel communications of Wenatchee Washington came out a 10-in Lenovo tablet probably worth $150 or more. Cost $25.

IT&E of Guam & Pacific Islands gave a 2019 Tab A Samsung for $49.99. Was worth $125 to $150?

Kinetic by Windstream gave a $150+ Samsung A7 for $20.

Big bend telephone of Texas gave a Amazon 10 inch fire tablet for $15. Worth $100 to $125?

Team Midwest of the Michigan utilities company MEC gave a 10-in Amazon fire tablet for $49.99. Worth $100 to $125?

Xchange Telecom of New York gave an 8-in 4G LTE connectable ZTE Z Pad for $49.99. Worth $100+?

Standup Wireless offered one of three different decent budget tablets. All are 8 inches. All should be 4G LTE connectable. A NUU Tab 8, or a Vortex 8, or an Elite T8 Octa by Sky Devices. First 2 may have Android 9, 10, or 11. 2 gb ram & 16 to 32 gb rom. Sky T8 tablet was a very good operating system budget tablet: 3 gb ram & 32 gb rom & Android 11. But Stand-up Wireless gave only 10 GB of data for EBB Lifeline, together. You may be able to get the tablet unlocked after 45 days, & transfer your ACP to another provider offering more data.

Selectel Wireless gives a 7 inch Hyundai Hytab Plus 4G connectable. Cost $11. Worth $75 to $125.

Cathect Communications give a Hyundai Hytab. Cost may be free. But providers who give a totally free tablet may require you use your Lifeline voucher with your EBB / ACP voucher to get a tablet.

City Communications gets a 8 in ch NUU Tab 8. 20 gb data.

Excess Telecom gives a tablet, maybe a Hyundai. Data plan maybe 20 GB bus slow down after the first 5. Dailytel Communications offers maybe 20 gb data & a tablet, maybe fully free. A worker said they had their own tablets made in China. Its ok IF they ordered good systems: Android 9 or higher; 2 or more gb ram, 16 or more gb rom, & 4G / LTE connectivity.

QLink wireless had their own "Sceptre," or " Scepter" tablets made but they may have cheap operating systems.

Truconnect offered Sunshine T-1 8 inch tablets by Cloud Mobile. 4G connectivity, but pretty cheap. And only 8 gb data for ebb, which paid $50 assistance, so they maybe give less data for the affordable connectivity program.

Localtel Communications of Wenatchee Washington sold a 10-in Lenovo tablet worth $125 to $150 for $25.

Team Midwest of MEC utilities in Michigan sold a 10-in Amazon fire tablet for $49.99. May have a 50 mbps uncapped data plan for $50.

McMinn telephone of Texas sold a 10-in Amazon tablet for $15.

It&E of Guam used to have 2 8 inch tablets: a 2019 Tab A Samsung tablet, or an 8-in Amazon fire tablet $49.99. 50 gb data only was one of their data plan options at $49.99 fully paid for by the EBB program.

KINETIC BY WINDSTREAM told me they sold a Samsung A7 8.7 inch tablet worth $125 to $150 for $20. I was told by another worker they may have sold Huawei tablets.

Some providers may have run out of a tablet and decided to sell other tablets. Some providers have stopped offering tablets for the affordable connectivity program. Some may resume selling tablets later after a transition period.

BOOST MOBILE & ASSURANCE WIRELESS HEAD GREAT TABLET OFFERS ALTHOUGH NONE CAME CLOSE TO THE TABLET OFFERED BY TERRACOM WIRELESS.

Boost Mobile required you go into a store to purchase a tablet. All other providers will mail them. Assurance wireless had very narrow ridiculous stipulations. Both boost and assurance offer their tablets way late in the game.

Boost Alcatel Joy Tab 2 8 inch 4G worth $150. Price is varied widely depending on who signed you up but it was supposed to be $25 down to $10 & 1 penny.

Assurance wireless offered a 10-in Coolpad Tasker tablet Wi-Fi with a decent operating system worth $130. Cost was $10 and one penny.

You can sign up for a lifeline free monthly phone plan and get a free phone with terracom wireless for 500 minutes of talk unlimited texting in 4.5 GB of data. The phone they give out is the best I've seen for lifeline free. A BLU J5L. Cost $75 on Amazon.

Do you need a thousand minutes sign up with assurance wireless or stand-up wireless.

And you can use your ACP voucher to get a tablet with data on it or you can use your ACP voucher for a second phone bundle.

Or you can use your ACP voucher for a mobile hotspot device.

And for a third program you can sign up with Xfinity Internet essentials for $10 per month. It's worth $50 per month. No cost for motor more installation or the first two months. They also sell you a $150 laptop which may be worth over $350. If Comcast doesn't cover your area several major providers have low income based Wi-Fi plans and you don't even need to use your ACP voucher.

If they require modem rental or a hotspot device, see if you can purchase your own. You'll save much money.

View full review
Pros:
  • Best free lifeline phones
  • Previous response to problems
  • Lifeline service
Cons:
  • If they stop perfect service
  • If they quit due to fool customers

Preferred solution: More perfect terracom wireless service. They were the perfect ebb company and the perfect lifeline company.

User's recommendation: ASK TERRACOM WIRELESS TO RESUME SAMSUNG TABLET FOR ACP PROGRAM!

1 comment
Guest

RESUME THE ACP PROGRAM FOR TABLETS PLEASE

David E Htq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

I ordered a new phone before Thanksgiving 2021 and I still don't have it yet!

Original review Jan 12, 2022

I ordered a new phone because the Jabrabox junk phone they gave me two years ago has been getting worse. Operational problems at every turn.

I ordered a new phone on November 22nd 2021. It's January 12th, 2022 and I still don't have my phone. I called them today, and the idiot who answered had no clue. They are showing a phone was ordered, but no tracking number.

Terracom is a horrible company!! If I They are worthless and incompetent!!

View full review
Cons:
  • Everything i mentioned

Preferred solution: Warning other customers to not use this incompetent company. Endless dysfunction is all you will get from them.

User's recommendation: If you are thinking about using this company for lifeline service--DON'T!!

Anonymous

To complain about horrible service

I lost 750 megabytes this evening watching a radio station's playlist.

Terracom has the worst technology. One minute I suffer a massive loss doing nothing, next I can go for one site to the other and have been on for an hour and NO DATA used.

There is something wrong with their technology.

Watching a playlist update every 3-5 minutes or so normally uses about 10-20 megabytes for an HOUR!

Terracom's customer service is horrible. I have had these kinds of problems before and they won't even answer my e-mails.

The Federal Trade Commission ought to investigate and shut down this outfit. They are useless, have junk technology and treat their customers like dirt!!

View full review
Pros:
  • Lifeline service
Cons:
  • Bad technology and poor customer service

User's recommendation: DON'T USE THIS COMPANY, THEY ARE HORRIBLE

Resolved
Jennifer B Sqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Noone will return my messages or reply on chat live!!! 611 does not work!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 26, 2020

Company fixed the issue and I have been provided with product replacement. I am very happy at the moment!

Within 30 minutes of my review/post, I was contacted by a very nice person , (Heather), from Terracom.She has resolved my issues and apologized for the poor customer service problems.I was very suprised and happy to have received her email so quickly and she made my day and life much better!! So, thank you to Heather and to pissedconsumer.com for your help!!!.

Original review Aug 26, 2020
I have a lifeline phone which will not charge. I sent an email two weeks ago asking if I could get a replacement phone and also to let Terracom know that I want to keep my service as I got a text saying it would be disco ntinued Sep 1st for non use.

I have not used it because I cant charge it yet I need the phone. I have no bars left but tried to call 611..that call would not go through. I sent a second email onlne which is also still open..noone responds! I then tried online live chat.

I sat there 8 minutes with no response and then I get a pop up asking to take a survey when I never even spoke with anyone and I get disconnected!! I tried again and again..SAME THING!!!

How the hec do I get a hold of a person in the United States to help???? Both of my tickets are still open and I cant call!!
View full review
Cons:
  • Company refuses to anser their phones
  • Noone replies to emails or on live chat
  • Lousy customer service

Preferred solution: New phone and do not cancel my service. Also, retrain customer service and chat

1 comment
Jennifer B Sqw

I am very happy at the moment! Within 30 minutes of my review/post, I was contacted by a very nice person , (Heather), from Terracom.

She has resolved my issues and apologized for the poor customer service problems.

I was very suprised and happy to have received her email so quickly and she made my day and life much better!! So, thank you to Heather and to pissedconsumer.com for your help!!!

Eric N Bdq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broke phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Touch screen was not working. Customer service told me to send it in because it was still under warranty. They supposedly fixed it and sent it back but, when I got it back touch screen still was not working.

View full review
Pros:
  • It worked and i get food stamps so it helped
Cons:
  • Cheap phones

Preferred solution: Replace phone

User's recommendation: Can not recommend.

Christy S Mqv

Phone not working

I don't know what happened it just stop working.

View full review
Leopold Iqg
map-marker Dallas, Texas

Reinstate service

She gave me the wrong number for National Verification. When she took my name down she typed it incorrect and instead of insisting on last 4 digits first she said we dont have you in our system. Work on wording should have asked if I could have last 4 of social

View full review

User's recommendation: Double check

Joan C Pww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This worthless company I had to pay for extra minutes they took out of my bank acct and never put the min back on, they are closed for the weekend then when you do call so far this morning I have been "first in line" for the past 30 min and no one ever picks up the damn phone this company is the WORST company I have ever seen then do nothing for the customer but rip them off, you never can reach a live person their hours are horrible its ridiculous!

View full review
Loss:
$35
Cons:
  • Not open weekends
  • Hour wait times to speak to a live agent
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: NEVER DO BUSINESS WITH THIS COMPANY

Resolved
Marsha J Ohm

Resolved: Reactivate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 19, 2020

My account reactivate

Original review May 19, 2020

Need to reactivate my account but

View full review
Pros:
  • Improved customer service
Cons:
  • Unpredictable phone behavior

Preferred solution: Reactivate my account

User's recommendation: Have someone to answer the phone at lunchtime

About

Summary

Terracom Wireless is a provider of Lifeline communication services. Being a government benefit program, Lifeline offers discounts on cell phone service for low-income people. Terracom plan allows Lifeline subscribers making calls within the United States of America and Puerto Rico. International calls are not allowed. Terracom Wireless supports call waiting, voicemail, call diverting, three-way communication and other options. The company does not charge any activation fee to subscribers. The program is financed from the Universal Service Fund. Comprehensive information about available Terracom Wireless plans is provided on the company web resource.

Terracom Wireless reviews and complaints

Terracom Wireless is ranked 321 out of 2130 in Telecommunications category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article